Client Relations Manager

About the role

Vertec is a Kansas City technology company building software, automation and manufacturing capabilities for the factories of the future. Our custom print product line produces DTF transfers and UV printed products for businesses, print shops and organizations.

As Client Relations Manager you own the growth of that product line. You will build relationships with customers, run outreach and marketing, and work across the whole operation to make sure every order is done right. You report to Vertec's Director of Sales and work alongside the rest of the Vertec team.

What you will do

• Grow sales through direct outreach, cold calling, email marketing, power dialers and sales automation
• Develop discount programs, bulk buy strategies and pricing for approval
• Develop marketing content, including photos, video, social media and email campaigns
• Handle customer support requests, refunds and reprints
• Run the production equipment, including printing, finishing and order fulfillment, as needed
• Recruit and interview future team members, including salespeople, support and operations staff

What we are looking for

• Experience in sales, client relations or account management, ideally in print, apparel or promotional products
• Comfort picking up the phone, following up, and closing
• Willingness to learn and run production equipment, with training provided
• Organized, self-directed, and comfortable working across sales, support and operations

Schedule and compensation

• Full-time, non-exempt, on-site in Kansas City, MO
• Fixed 40-hour work week, Monday through Friday, schedule set together in your first week
• Commission on sales with a monthly draw against commission
• Two weeks of paid time off per year